Driver and Vehicle Licensing Agency
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Last Updated: 12/08/2008

Publications


What is Charter Mark?
Press releases
DVLA Community involvement

DVLA Information Charter

The Information Charter - PDF Document (38 Kb)
Information about the purpose of the Agency

Reports and accounts

Sustainable Development Action Plan (SDAP) - PDF Document (1 Mb)
SDAP text only verison - PDF Document (273 Kb)
Action plan for the period 2008 - 2009
Sustainable Development Action Plan (SDAP) - progress report on actions - PDF Document (169 Kb)
A progress report on action from the 2007 - 2008 SDAP
Sustainable Development Action Plan (SDAP) - PDF Document (2 Mb)
Action plan for the period 2007 - 2008
DVLA IT Strategy - PDF Document (757 Kb)
DVLA IT Strategy
DVLA Business Plan 2008-09 - PDF Document (2 Mb)
DVLA Business Plan for the period 2007-2008
DVLA Business Plan 2007-08 - PDF Document (2 Mb)
DVLA Business Plan for the period 2007-2008
Strategic Agenda 2008-13 - PDF Document (2 Mb)
An overview of DVLA Strategic Agenda for the period 2008 to 2013.
Strategic Agenda 2007-12 - PDF Document (1 Mb)
An overview of DVLA Strategic Agenda for the period 2007 to 2012.
DVLA Annual Report & Accounts 2007 - 08 - PDF Document (3 Mb)
DVLA Annual Accounts for the period 2007-2008
DVLA Annual Report & Accounts 2006 – 07 - PDF Document (2 Mb)
DVLA Annual Accounts for the period 2006-2007
DVLA Annual Report & Accounts 2005 - 2006 - PDF Document (2 Mb)
DVLA Annual Report & Accounts for the period 2005 - 2006
Annual Report 2004 - 2005 - PDF Document (2 Mb)
DVLA Annual Report for the period 2004-2005
Annual Accounts 2004-05 - PDF Document (666 Kb)
DVLA Annual Accounts for the period 2004-2005

DVL today

DVL Today Issue 35 - PDF Document (376 Kb)
Britich International Motor Show
DVL Today Issue 34 - PDF Document (1 Mb)
The Challenge Ahead
DVL Today Issue 33 - PDF Document (953 Kb)
Don't let your photocard licence expire
DVL Today Issue 32 - PDF Document (967 Kb)
DVLA Customer satisfaction survey
DVL Today Issue 31 - PDF Document (478 Kb)
Sale of the Century
DVL Today Issue 30 - PDF Document (1 Mb)
Electronic Vehicle Licensing National Launch
DVL Today Issue 29 - PDF Document (698 Kb)
Tachographs are going digital...
DVL Today Issue 28 - PDF Document (1 Mb)
DVLA hits the road!

Equality and diversity

Diversity action plan 2005-08 - PDF Document (66 Kb)
Report on progress made between April 2005 and March 2008
Race Equality Action Plan 2008-09 - PDF Document (29 Kb)
DVLA equality and diversity report - PDF Document (550 Kb)
Information and reports on the agency's requirement towards race and equality issues.
Welsh language scheme - PDF Document (56 Kb)
This document shows how the Agency will give effect to the guidelines issued by the Welsh Language Board
Diversity Action Plan Progress Report 2007 - PDF Document (66 Kb)
Diversity Action Plan Progress Report 2007
DVLA Customer Survey Diversity report 2006 - PDF Document (24 Kb)
Survey results carried out by the Market Research Team
DVLA Monitoring Report 2005-2006 - PDF Document (31 Kb)
Information and comments on the DVLA’s staff monitoring data for the year 1 April 2005 to March 31 2006
Customer Satisfaction Survey Results 2005 - PDF Document (50 Kb)
The Diversity Perspective Report

Surveys and studies

Progress Report - Results from the Customer Satisfaction Survey 2005.
Electronic Vehicle Identification (EVI) for motorcycles - PDF Document (39 Kb)
Private Motorists Survey 2005 - PDF Document (2 Mb)
This report presents the findings of a survey conducted among private motorists across Great Britain in 2005.
Private Motorists Survey 2004 - PDF Document (468 Kb)
This report presents the findings of a survey conducted among private motorists across Great Britain in 2004.
Private Motorists Survey 2003 - PDF Document (617 Kb)
This report presents the findings of a survey conducted among private motorists across Great Britain in 2003.